FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Are LunaBelle Products Cruelty-Free?


Yes, our products are Vegan & Cruelty Free




How do I get the best use and durability out of my LB Lashes ?


Our lashes can be used up to 25 times with proper care - These are some tips to get the best out of your lashes. -After each use peel off any excess glue -Keep your lashes stored in their original package -Do not apply mascara to the lashes




Can I apply mascara to my LB Lashes?


Applying mascara to our lashes is not recommended, this can clump the lashes and take away from the 3D effect. We suggest applying the mascara to your natural lashes before application.




Do you ship Internationally?


Yes we ship internationally!




How can I track my order?


A tracking number will be provided with your shipping details via email.




Do you have a PR List?


Yes, we have a small group of Influencers who we work with, unfortunately we are not currently looking for influencers. We will announce our PR search on instagram very soon!




How do I get in contact with customer service?


Please use our contact form here. We will get back to you within 48 hours. Send us an email to Lunabellecosmetics@gmail.com please be sure to include your order number. Our customer service is available Monday - Friday from 8am - 5pm BST. We are closed weekends and any major holidays.





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